Privacy Policy

Privacy at a glance

We collect only what we need to quote and carry out painting work: your name, contact details, property address and what you tell us about the job.
We use Google Analytics 4 and Microsoft Clarity to understand how this website is used. Both can be opted out of.
Form data is used to contact you about your enquiry. We do not sell your personal information.
You can ask to see, correct or delete the personal information we hold about you.

Last updated: September 2026.

Paint Toronto respects your privacy. This policy explains what personal information we collect through painttoronto.ca and in the course of providing painting services, why we collect it, how we use and protect it, and the choices available to you. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

Paint Toronto is a painting contractor serving Toronto and the surrounding Greater Toronto Area. In this policy, we, us and our refer to Paint Toronto.

Website: painttoronto.ca
Phone: (365) 361-5154
Email: info@painttoronto.ca
Mailing address: 421 Bloor Street E, Toronto, ON M4W 3T1

2. Information we collect

We collect personal information in two ways: information you give us directly, and information collected automatically when you use this website.

Information you give us

Your name and the name of your business, where applicable.
Your phone number and email address.
The property address where the work would take place.
Details about the project: rooms, surfaces, building type, timelines and anything else you choose to tell us.
Photographs you send us of the surfaces to be painted.
Correspondence between you and us, including emails, text messages and form submissions.

Information collected automatically

Google Analytics 4 collects aggregated usage data: pages viewed, time on page, approximate geographic region, device and browser type, and how you arrived at the site. It uses cookies and identifiers for this purpose.
Microsoft Clarity collects session behaviour data: clicks, scrolling, mouse movement and session recordings, used to understand how visitors interact with pages. Clarity masks text input fields by default.
Standard web server logs, which record IP address, browser type and the time of each request.

3. How we use your information

To respond to your enquiry and contact you directly about the work you asked us about.
To prepare a written estimate and, if you proceed, to schedule and carry out the work.
To invoice you and keep the business records the law requires us to keep.
To file a certificate of insurance and book building access where a condominium corporation requires it.
To understand how this website is used and improve it.
To comply with our legal and regulatory obligations.

We use your form data to contact you directly about your enquiry. We do not use it to add you to a marketing list without your agreement, and we do not sell, rent or trade your personal information to anyone.

4. Consent

By submitting a form on this website, calling us, or sending us an email or text message, you consent to us contacting you by phone, SMS or email about your enquiry. Standard message and data rates may apply to SMS. You can withdraw consent to any contact method at any time by telling us, and we will use a different one.

5. Sharing your information

We share personal information only where it is necessary, and only to the extent necessary:

With service providers who operate parts of our business on our behalf, such as website hosting, email and analytics providers, who are permitted to use the information only for that purpose.
With property management or a condominium corporation, where they require contractor and scheduling details before granting building access for your job.
Where we are required to do so by law, or to establish or defend a legal claim.

6. Analytics and your choices

You can opt out of the analytics tools this site uses:

Google Analytics 4: install the Google Analytics Opt-out Browser Add-on, available from Google, or block analytics cookies in your browser settings.
Microsoft Clarity: opt out through the Microsoft privacy controls, or block third-party scripts in your browser.
Most browsers allow you to refuse or delete cookies. Blocking cookies does not prevent you from using this website.

7. Retention

We keep personal information only as long as we need it for the purpose it was collected, and for as long as business and tax records must be retained under Canadian law. Enquiries that do not become jobs are deleted once they are no longer of any use to either party.

8. Security

We take reasonable steps to protect personal information against loss, theft and unauthorised access, including limiting access to the people who need it to do their work. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we will tell you promptly if a breach affecting your information occurs.

9. Your rights

Under PIPEDA you have the right to ask what personal information we hold about you, to ask us to correct it if it is wrong, and to ask us to delete it where we are not required to keep it. Contact us at info@painttoronto.ca and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

10. Children

This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of majority.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be reflected on this page rather than notified individually.

12. Contact us

Questions about this policy, or about the personal information we hold, can be sent to Paint Toronto at info@painttoronto.ca or (365) 361-5154. Our mailing address is 421 Bloor Street E, Toronto, ON M4W 3T1.